Due to the nature of this vacation, commitments must be made well in advance of your package beginning with us. We require a non refundable deposit of 25% of your multi day package or single day package, which must be received by Stellar Heliskiing within 10 days of confirmation of your reservation. All payments are payable to Stellar Heliskiing.
Payment of the balance is due November 1. Reservations may be cancelled without notice to the guest if full payment has not been received by Stellar Heliskiing on the due date. For bookings made less than 15 weeks prior to the package beginning, the full package price is due at time of booking. Payments can be made by Visa, MasterCard, AMEX, cash, bank wire or cheque.
If you have to cancel your reservation, we require written notification by registered mail. All deposits for cancellations made less than 15 weeks prior to the package commencement date are NON-REFUNDABLE and will be retained by Stellar Heliskiing.
For cancellations made less than 15 weeks prior to the package commencement date, the total package price is due in full and is NON-REFUNDABLE. If the cancelled reservation can be re-sold to another guest that assumes the contractual obligations, and only if the cancelled space is still available, a change of reservation fee of $250 will apply.
Stellar Heliskiing reserves the right to cancel any package at any time. FULL REFUNDS will be given if this is the situation.
All of our multi-day programs include unlimited vertical but sometimes mother nature doesn’t always cooperate! As a result, we guarantee a minimum of 3,000 metres per day. We offer a metre refund if you are unable to meet the vertical guarantee based on poor weather or mechanical breakdown. We do not give refunds based on a lack of physical fitness or a willingness on your part to return early.
Refunds given for “down days” due to poor weather or mechanical breakdown will be limited, a $150.00 administration fee will apply. There is no refund if you choose not to participate in any activity, because of physical fitness, rider ability or choose to return to the staging area early.
Refunds will be based on a minimum of 3,000 metres per day. This minimum guarantee is cumulative for multi day trips.
Travel insurance is strongly advised. We recommend you carry medical insurance to cover hospital and helicopter ambulance evacuation expenses. Medical evacuation costs are the responsibility of the guest. We also recommend personal insurance to cover loss of baggage, skis, etc due to airlines or unforeseen accidents. Your homeowners insurance may not be enough. Make sure your insurance covers you while you are in Canada. No refunds are given due to illness or injury. Travel insurance can be purchased through: Uniglobe Glacier Travel Ltd. at 1-800-900-9228.
In spite of all safety precautions, accidents can happen. This is part of the intrinsic risk of backcountry skiing. Before we can invite you to explore our terrain with us, you must sign our liability waiver acknowledging that you understand and accept the risks involved with heli skiing. Please review our digital waiver and feel free to contact us if you have any questions.