Due to the nature of this vacation, commitments must be made well in advance of your package beginning with us. We require a deposit of 25% of your multi day package or single day package, which must be received by Stellar Heliskiing within 10 days of confirmation of your reservation. All payments are payable to Stellar Heliskiing.
Payment of the balance is due November 1. Reservations may be cancelled without notice to the guest if full payment has not been received by Stellar Heliskiing on the due date. For bookings made after Nov 1 full package price is due at time of booking. Payments can be made by Visa, MasterCard, AMEX, cash, bank wire, cheque or E-transfer.
If you have to cancel your reservation, we require written notification by email (firstname.lastname@example.org). Cancellations made before Oct 31 are refundable less a 5% fee. Cancellations made after Nov 1 are NON-REFUNDABLE and will be retained by Stellar Heliskiing.
If you are unable to find a replacement for your trip, notify SHS by email or phone ASAP. SHS will make reasonable efforts to resell at full price. A change of reservation fee will apply. (The greater of $150.00 per seat or 5% of trip cost will apply.) No refunds will we be provided to you if we are unsuccessful in reselling the trip.
If you do not purchase trip cancellation insurance and we can not resell your trip, we reserve the right to fill the seat with a staff member or partner. In this case, no refunds will be provided to you.
Stellar Heliskiing reserves the right to cancel any package at any time. FULL REFUNDS will be given if this is the situation. Stellar is not responsible for expenses related to your booking in the event of a cancellation. We highly recommend you purchase trip cancellation insurance.
In the event that a government issued COVID related restrictions affect your booking, or if you are prevented from completing your trip because of a reason related to COVID-19 that is outside of your control (travel issues, closed borders, and local outbreaks) notify SHS by email or phone ASAP.
If the cancellation is received in writing MORE than 7 days prior to your trip, SHS will hold your deposit and credit it toward booking in the 22/23 season. Any remaining payments will be refunded within 90 days of the last day of your cancelled trip.
If the cancellation is made LESS then 7 days from the start of your trip, you may attempt to find a replacement guest to transfer your trip too. If you are unable to find a replacement guest for your trip, notify SHS by email or phone ASAP. SHS will make reasonable efforts to resell at full price. A change of reservation fee will apply. (The greater of $150.00 per seat or 5% of trip cost will apply.) No refunds will be given if we are unsuccessful in reselling the trip. SHS reserves the right to fill the seat with a staff member or partner. In this case, no refunds will be provided to you.
If the cancellation is made during your trip, the refund will be based on the remaining days unskied. This policy is applicable to season 21/22 only.
SHS requires all guests to undergo a health screening and temperature check each morning. SHS reserves the right to deem you incapable of participation in our program if you do not pass our health screening.
For your safety and that of our guests and staff, if you are feeling unwell or are experiencing any fever, cold-like (i.e. runny nose, headache, cough, sore throat) or gastrointestinal (GI) symptoms (i.e. nausea, vomiting, diarrhea) For your safety please do not show up at Stellar. Please contact us ASAP in this situation.
See latest guidelines for entering Canada here
All of our multi-day programs include unlimited vertical but sometimes mother nature doesn’t always cooperate! As a result, we guarantee a minimum of 3,000 metres per day. We offer a metre refund if you are unable to meet the vertical guarantee based on poor weather or mechanical breakdown. We do not give refunds based on a lack of physical fitness or a willingness on your part to return early. Or if you are instructed to stop skiing because we (in our sole discretion) determine that you are not physically fit or able, no refund will be provided, even if the run minimum is not met for other reasons.
Refunds given for “down days” due to poor weather or mechanical breakdown will be limited, a $150.00 administration fee will apply. There is no refund if you choose not to participate in any activity, because of physical fitness, rider ability or choose to return to the staging area early.
Refunds will be based on a minimum of 3,000 metres per day. This minimum guarantee is cumulative for multi day trips.
Emergency Medical (including Helicopter Ambulance/Evacuation to hospital) Insurance is included as part of your package. This coverage will only be in place while you are our guest at Stellar Heliskiing.
No one ever plans to need medical care while away; but if you do experience misadventures on your vacation, Emergency Medical Coverage can cover ambulance, hospitalization, surgery, prescriptions, emergency transportation home and more. All claims require you to be seen by a physician. We also recommend personal insurance to cover loss of baggage, skis, etc due to airlines or unforeseen accidents. Your homeowners insurance may not be enough. Make sure your insurance covers you while you are in Canada. No refunds are given due to illness or injury. Stellar reserves the right to resell the seat or fill it with a staff member or partner. In the case of either, no reimbursement will be given to the guest.
We understand that occasionally events occur that prevent you from joining us for your vacation. Life is full of surprises and so is travel! You can’t predict a missed flight connection, job loss, death of a family member or your own early season ski injury. When an unexpected event prevents you from travelling, Trip Cancellation/Trip Interruption reimburses travel costs if your trip is cancelled before you leave or disrupted after it has begun.
To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption to protect your trip investment. Trip Cancellation/Interruption costs about 5% of your trip cost and it’s worth the peace of mind!
Contact our preferred provider Lifestyle Financial and they can provide you with a quote for Trip Cancellation/Interruption insurance. Toll Free: 1-877-542-8577
In spite of all safety precautions, accidents can happen. This is part of the intrinsic risk of backcountry skiing. Before we can invite you to explore our terrain with us, you must sign our liability waiver acknowledging that you understand and accept the risks involved with heli skiing. Please review our digital waiver and feel free to contact us if you have any questions.
Stellar Heliskiing Ltd. reserves the right to make changes to the booking and cancellation policy throughout the year.