Booking Policies

Due to the nature of this vacation, commitments must be made well in advance of your package beginning with us.  Before we can accept a deposit for your trip, a liablity wavier must be signed.  We require a deposit of 25% upon booking your multi day trip or single day trip, payable within 10 days of your booking confirmation.  The remaining balance is due November 1st.  All payments are in Canadian dollars and payable to Stellar Heliskiing. 

Reservations may be cancelled without notice to the guest if full payment has not been received by Stellar Heliskiing on the due date.  For bookings made after November 1st the full package price is due at time of booking.  Payments can be made by Visa, MasterCard, AMEX, cash, bank wire or e-transfer.

Cancellations

If you have to cancel your reservation, we require written notification by email to

Cancellations made by October 31 are refundable less a 5% fee.  Cancellations made November 1 are NON-REFUNDABLE and will be retained by Stellar Heliskiing.

If you are unable to find a replacement for your trip, notify SHS by email or phone ASAP.  SHS will make reasonable efforts to resell at full price. A change of reservation fee will apply. (The greater of $150.00 per seat or 5% of trip cost will apply.)  No refunds will we be provided to you if we are unsuccessful in reselling the trip.

If you do not purchase trip cancellation insurance and we can not resell your trip, we reserve the right to fill the seat with a staff member or partner. In this case, no refunds will be provided to you.

Stellar Heliskiing reserves the right to cancel any package at any time.  FULL REFUNDS will be given if this is the situation.  Stellar is not responsible for expenses related to your booking in the event of a cancellation.  Please pay special attention to our Cancellation Policies as there are no exceptions, therefore we strongly recommend you purchase trip cancellation insurance.

Vertical Guarantee

All of our multi-day programs include unlimited vertical but sometimes mother nature doesn’t always cooperate! As a result, we guarantee a minimum of 3,000 metres per day for single day trips and 3,000 metres per day cumulative for multi day trips. We offer a metre refund if you are unable to meet the vertical guarantee based on poor weather or mechanical breakdown. We do not give refunds based on a lack of physical fitness or a willingness on your part to return early. If you are instructed to stop skiing because we (in our sole discretion) determine that you are not physically fit or able, no refund will be provided, even if the run minimum is not met for other reasons.

Metre Refund

Refunds given for “down days” due to poor weather or mechanical breakdown will be limited, a $150.00 administration fee will apply.  There is no refund if you choose not to participate in any activity, because of physical fitness, rider ability or choose to return to the staging area early.

Refunds will be based on a minimum of 3,000 metres per day.  This minimum guarantee is cumulative for multi day trips.

Travel Insurance

Emergency Medical Insurance (including Helicopter or Ambulance Evacuation to hospital)  is included as part of your package.  This coverage will only be in place while you are our guest at Stellar Heliskiing.
No one ever plans to need medical care while away; but if you do experience misadventures on your vacation, Emergency Medical Coverage can cover ambulance, hospitalization, surgery, prescriptions, emergency transportation home and more.  All claims require you to be seen by a physician.  We also recommend personal insurance to cover loss of baggage, skis, etc due to airlines or unforeseen accidents.  Your homeowners insurance may not be enough.  Make sure your insurance covers you while you are in Canada.  No refunds are given due to illness or injury.  Stellar reserves the right to resell the seat or fill it with a staff member or partner.  In the case of either, no reimbursement will be given to the guest.

Trip Cancellation/Interruption

We understand that occasionally events occur that prevent you from joining us for your vacation.  Life is full of surprises and so is travel!  You can’t predict a missed flight connection, job loss, death of a family member or your own early season ski injury.  When an unexpected event prevents you from travelling, Trip Cancellation/Trip Interruption reimburses travel costs if your trip is cancelled before you leave or disrupted after it has begun.
To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption to protect your trip investment.  Trip Cancellation/Interruption costs about 6% of your trip cost and it’s worth the peace of mind!
Contact our preferred provider Acera Insurance and they can provide you with a quote for Trip Cancellation/Interruption insurance.  Toll Free: 1-877-542-8577

Liability Waiver

In spite of all safety precautions, accidents can happen.  This is part of the intrinsic risk of backcountry skiing.  Before we can invite you to explore our terrain with us, you must sign our liability waiver acknowledging that you understand and accept the risks involved with heliskiing.  Please review our digital waiver and feel free to contact us if you have any questions.

Image Release

Stellar Heliskiing reserves the right to use images (including any motion picture or still photographs) for any purposes in connection with promoting Stellar Heliskiing and its activities.  You understand that your personal information, including images, are being collected pursuant to section 26 of the Freedom of Information and Protection of Privacy Act, R.S.B.C. 1996, c. 165.

Disclaimer

Stellar Heliskiing Ltd. reserves the right to make modifications to the booking, cancellation and refund policies with or without notice to you.  Any such modification will be effective immediately upon public posting.  It is your responsibility to review the Booking Polices for updates or changes.

Fuel Surcharge

We reserve the right to add a fuel surcharge to any of our ski packages. The prices of ski packages are determined months in advance before fuel costs are known. As this is one of our single greatest costs, we may be forced to add a fuel surcharge should the cost of fuel exceed our estimates.