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Stellar Heliskiing Privacy Policy

Stellar Heliskiing LTD. is committed to safeguarding your personal information and protecting your privacy. Please review the following privacy policy in which we explain how we treat your personal information. This privacy policy may be altered, amended, or expanded from time to time. Should you have any questions about our privacy policy please call (888) 366-0067 or write to info@stellarheliskiing.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.stellarheliskiing.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you submit a form or a booking inquiry on the Site, we collect certain information from you, including your name, city, state, country, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking Information.

How do we use your personal information?

We use the Booking Information that we collect generally to fulfill any bookings placed through the Site. Additionally, we use this Booking Information to communicate with you and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Third Parties

We may use third party services for things like advertising, customer relationship marketing, managing our website, processing payments, or hosting data. It is our policy to only share personal information with service providers and other third parties who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may use the following third-party service providers named below to process and store your data:

  • Google Analytics, which we use to measure the performance of the Stellar website. For information on how Google Analytics collects and processes information about you and information on how to opt out from Google’s collection of information from you, go to Google’s Privacy Policy and Google Analytics Opt-out Browser Add-on.
  • Google Ads, which we contract to deliver specific and relevant marketing messages and promotions and which are then displayed by Google, using information collected exclusively by Google, as either a “promoted search result” or a “pay per click advertisement.” In addition, Google, through the use of cookies, is able to provide ads based on your prior visits to our website or other similar websites, or websites which indicate that you may have an interest in viewing advertising from Stellar Heliskiing. For more information related to Google’s use of cookies visit Google’s Ads Settings or Network Advertising Initiative Opt-Out Page, Google’s Ad Personalization Page, or your device’s settings.
  • Facebook Pixels, which may involve the use of cookies, web beacons and other storage technologies to either collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. You can opt out the collection and use of information for ad targeting by visiting About Ads, Your Online Choices, or Your Ad Preferences within Facebook.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s Opt-Out Portal.

Cookie Policy

Cookies are used to make this website work and to enhance your experience. A cookie is a small text file that is stored in your browser.

Any persistent cookie that is unique to the device because of its attributes or stored values fits the criteria for personal data under the General Data Protection Regulation (GDPR). We therefore need to justify the use of these types of cookies on the legal grounds set out in Article 6 of the GDPR.

We use the following types of cookies:

  • Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Statistic cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

We are relying on the following legal grounds for the use of cookies:

  • Necessary cookies: these do not meet the criteria for personal data under the GDPR and therefore we do not require a legal ground for their use.Preference cookies: these can be justified by either Art 6(1)(b) or Art 6(1)(f).
  • Statistics cookies: these can be justified by either Art 6(1)(b) or Art 6(1)(f).
  • Marketing cookies: we will rely on obtaining the user’s consent (Art 6(1)(a)). If the user does not consent to the use of these cookies, these cookies will not be used.

General Data Protection Regulations (GDPR)

If you are a data subject covered by the European Union’s General Data Protection Regulation (GDPR) or similar laws in other countries, you may have certain rights in relation to your Personal Information. Such rights may include the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information when there is no longer any reason for Stellar Heliskiing to continue to process it. You may also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also may have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
  • Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal information to you or to a third party. This enables you, or a third party you have chosen, to seek to have your personal information provided in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to exercise any of these rights and will respond to all requests in a timely manner. We may need to contact you about your request to verify your identity, confirm certain information, or clarify the request before it can be fulfilled. If you are a data subject covered by GDPR and would like to exercise these rights or otherwise have questions about your rights please contact info@stellarheliskiing.com.

Certain data protection laws such as GDPR and other similar regulations require that data only be processed if there is a specific legal basis for doing so.  We process your data for the following reasons:

  • Where we need to perform the contract we are about to enter into or have entered into with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
  • Where we need to comply with a legal or regulatory obligation.

You have the right to withdraw consent to marketing at any time by selecting that option in communication of that type. The Company is the controller and is responsible for your Personal Information.

California Consumer Privacy Act (CCPA)

The following only applies to California residents.

The California Consumer Privacy Act (CCPA) provides consumers, who are California residents, with specific rights regarding their personal information. The following describes your CCPA rights. 

Access to Specific Information

You have the right to request that we disclose certain information to you about the collection and our use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you the following:

  • The categories of personal information we collected about you;
  • The categories of sources for the personal information we collected about you;
  • Our business or commercial purpose for either collecting or selling that personal information;
  • The categories of third parties with whom we share that personal information;
  • The specific pieces of personal information we collected about you;
  • If we either sold or disclosed your personal information for a business purpose, two (2) separate lists disclosing:
    • Sales, identifying the personal information categories that each category of recipient purchased; and
    • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

CCPA Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception is applicable.

We may deny your deletion request if retaining the information is necessary for either us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you or otherwise perform our contract with you;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
  • Debug products to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act (California Penal Code §1546 et. seq.);
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may render either impossible or seriously impair the research’s goal if you previously provided informed consent;
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
  • Comply with a legal obligation; and/or
  • Make other internal and lawful uses of that information, which are compatible with the context in which you provided it.

Exercising Access and Deletion Rights (CCPA)

To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by contacting us at info@stellarheliskiing.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.

You may only make a verifiable consumer request for either access or deletion once within a twelve (12) month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or are an authorized representative of said person; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Response Timing and Format

We endeavor to respond to all requests in a timely manner and in any event within forty-five (45) days, if even said response is to request additional time to fully respond. We do not charge a fee to either process or respond to your verifiable consumer request, unless it is excessive, repetitive, or manifestly unfounded.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

Other California Privacy Rights

California Civil Codes Section §1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at info@stellarheliskiing.com.

Sensitive Personal Information

We ask that you do not send us and that you do not disclose any Sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) to us.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes in Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our site. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

Security

We seek to use appropriate organizational, technical, and administrative measures to protect personal information within our organization, including: (a) ensuring ongoing confidentiality, integrity, availability, and resilience of processing systems and services and (b) ensuring we can restore access to personal information in a timely manner if a physical or technical incident occurs. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure and we cannot ensure the security of the information that you transmit. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us using details in the “Contacting Us” section.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@stellarheliskiing.com or by mail using the details provided below:

Stellar Heliskiing LTD
Box 938
Kaslo,BC
V0G 1M0